GUURU is an award-winning all-in-one customer service software solution at the forefront of technology founded in 2016 and with offices in Lisbon, London, Leverkusen and Zurich. GUURU's smart customer interaction platform helps companies to provide a superior end-to-end customer service experience.
Driven by a passionate and hard-working international team, GUURU is looking to continue its growth journey and help large enterprise companies in e-commerce, telecommunications and subscription businesses to radically improve it's customer service.
About the Role
The ideal Customer Onboarding Specialist is a customer-centric, native German speaker with a passion for new technologies, project management as well as client interaction.
A project in the life of a Customer Onboarding Specialist
Finally, it is there – the Salesforce message of a newly signed customer. After days of negotiations, thousands of the customers' users will experience the future of customer service provided by GUURU. Now it is your time to shine: Together with the Customer Success Manager, you are having a hand-over session to better understand what the customer wants to achieve with our cloud-based customer service solution. Over the next 2-3 weeks you orchestrate the setup plan, follow all the necessary steps for a successful client onboarding and monitor the entire process along the way. After the final onboarding review meeting with the client, the client will tell you with a smile on her face "thank you for all your hard work - I'm impressed how smooth and fast we got this working!"
You’re offering these qualifications
We’re offering these benefits
Your application was submitted successfully.