SaaS Onboarding Specialist - Portugal

Customer Success · Lisbon, Portugal
Department Customer Success
Employment Type Full-Time

GUURU is an award-winning all-in-one customer service software solution at the forefront of technology founded in 2016 and with offices in Lisbon, London, Leverkusen and Zurich. GUURU's smart customer interaction platform helps companies to provide a superior end-to-end customer service experience.

Driven by a passionate and hard-working international team, GUURU is looking to continue its growth journey and help large enterprise companies in e-commerce, telecommunications and subscription businesses to radically improve it's customer service.

About the Role

The ideal Customer Onboarding Specialist is a customer-centric, native German speaker with a passion for new technologies, project management as well as client interaction.

You will:

  • become a member of our international Customer Success Team
  • be in charge for the most crucial time in the customer lifecycle: the time right after the signature when it comes to successfully ensuring a smooth implementation of our Software-as-a-Service solution
  • work closely with the product team providing constant customer feedback and finding effective and creative solutions to client's needs

A project in the life of a Customer Onboarding Specialist

Finally, it is there – the Salesforce message of a newly signed customer. After days of negotiations, thousands of the customers' users will experience the future of customer service provided by GUURU. Now it is your time to shine: Together with the Customer Success Manager, you are having a hand-over session to better understand what the customer wants to achieve with our cloud-based customer service solution. Over the next 2-3 weeks you orchestrate the setup plan, follow all the necessary steps for a successful client onboarding and monitor the entire process along the way. After the final onboarding review meeting with the client, the client will tell you with a smile on her face "thank you for all your hard work - I'm impressed how smooth and fast we got this working!"

You’re offering these qualifications

  • Ideally 2+ years of experience in Onboarding/Customer Success
  • Top-notch project management skills
  • Strong attention to detail and processes
  • Pro-active working attitude
  • Strong written and verbal communication skills
  • University degree
  • Native level German, written and spoken - fluent in English

We’re offering these benefits

  • Home-office during the COVID-19 pandemic
  • Office centrally located in downtown Lisbon
  • Competitive compensation package including private health insurance
  • A continuous learning environment in a fast-moving startup culture
  • An incredibly dedicated, experienced and very international team
  • A great culture that promotes open feedback and personal development
  • A flexible work environment
  • Flexible vacation policy

Thank You

Your application was submitted successfully.

  • Location
    Lisbon, Portugal
  • Department
    Customer Success
  • Employment Type